

Have you been directly affected by this problem?Īre you getting sick of games releasing in a completely unplayable state?
#FINAL FANTASY XIV MAC MAC#
For those who already have a Mac version of the game, as service itself will not be suspended, please rest assured you will be able to continue playing as before.” I sincerely apologize for any inconvenience this will cause to those interested in purchasing the Mac version, and ask that you bear with us until sales recommence. Until this is done, and I am personally satisfied that our users are adequately informed, we will be suspending the sale of the Mac version. We are planning to make an announcement which will include detailed information on the product, system requirements, and screen resolution. “We have judged that there is still a lack of information on the Mac version and its system requirements. Well done to Naoki Yoshida for standing up and shining the spotlight on himself, that must take guts to admit you okayed a game that didn’t quite run like expected with the wrong hardware recommendations to the public, he then follows up by saying:
#FINAL FANTASY XIV MAC FULL#
He then goes into the finer details about how the games run on Windows and Mac and the difficulty that came with it, I tried to make sense of it all but I’m useless with understanding all the information so I’ll leave a link to the full post. Had we provided accurate information beforehand, I know many of you would not have purchased the Mac version, which is why we decided to offer full refunds. While the development and operations teams, as well as our entire company, were involved in this mistake, it was I who ultimately made the decision to release the Mac version under these circumstances and therefore bear sole responsibility, and I sincerely apologize to you all.īecause of this situation, many of you purchased a product which your Mac hardware could not run at even the minimum system requirements, resulting in insufficient performance, for which many of you have expressed your dissatisfaction. However, in the chaos leading up to the multi-platform launch of our expansion, we released incorrect requirements, which were not updated prior to the Mac version’s official release. Consequently, the system requirements which we should have released were not made available in time, which was a serious problem.Īlthough our development and QA teams tested the client on Mac hardware, because of our last minute efforts to improve performance and the possibility that system requirements might change, we decided to prepare several versions of these requirements, with the one to be released depending on the final result. Up until the official release of the Mac version on June 23rd, we were working to improve the client’s performance.


I would like to explain in detail how this happened. “I believe that the biggest problem with the Mac version release was the significant discrepancy between the performance of the product our development team produced and the expectations our customers had for it, which was due to the lack of information available on our product when sales commenced, as well as other issues. The main problem all came down to Insufficient communication of system requirements: Please note that the procedure will vary depending on the retailer.” If you have purchased a copy of the Mac version of FINAL FANTASY XIV Online and wish to receive a refund, please contact the store or website from which you purchased it. However, as this will make for a rather long explanation, I think it best that we begin with refunds.Īfter careful consideration, due to the issues surrounding the Mac version, we have decided to offer a full refund to those who wish to receive one. “I would like to discuss the various issues with the client and their underlying causes.

In a blog post on Final Fantasy XIV forum Producer and Director Naoki Yoshida went into detail about how this mistake was made, he opened by saying:
